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Freshdesk

Helpdesk with a usable free plan

3.5(2)
  • GDPR
  • Free tier
  • SSO
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At a glance

  • Starting priceFree plan
  • DeploymentCloud
  • GDPR / RODOVendor states compliance
  • Support in PolishNot available

Overview

Ticketing and multichannel support with automation, priced below the established incumbents.

Key facts

Pricing and trials

Starting price
15 EUR/month
Free tier
Yes
Free trial
Yes

Security and compliance

GDPR compliant
Yes
Data residency
European Union
Security certifications
ISO 27001 and SOC 2

Polish market

Polish interface
No
Polish-language support
No
KSeF ready
No

Platform and integrations

Deployment
Cloud
Single sign-on
Yes
Public API
Yes

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Reviews

How we verify reviewsWrite a review
3.5
3.5

Based on 2 reviews · 2 LinkedIn-verified

  • 51
  • 40
  • 30
  • 21
  • 10

By aspect

Ease of use
3.0
Features
3.0
Support
3.5
Value for money
3.5

  • Solved the problem we bought it for

    [Sample] Sample Reviewer F · Marketing Manager · 1–10 employees

    5.0
    LinkedIn verifiedENAug 27, 2026
    Pros
    Quick to roll out, and the team adopted it without much training.
    Cons
    Reporting is thinner than the marketing suggests.
    33 people found this helpful

  • Problemem okazało się wsparcie

    [Sample] Sample Reviewer E · IT Administrator · 1000+ employees

    2.0
    Role verifiedPLAug 27, 2026
    Pros
    Główna funkcjonalność działa zgodnie z opisem.
    Cons
    Wolne odpowiedzi przy trudniejszych sprawach i brak pomocy po polsku.
    30 people found this helpful