Skip to content
SoftSelect

Intercom vs Zendesk

Both are Helpdesk & support tools. Here is how they differ on the data we hold for every product in the category.

Intercom

Messenger-first support and engagement

4.2(5)
Visit website

Zendesk

Customer service platform with ticketing and chat

4.5(4)
Visit website

Side by side

Rows where the two differ are highlighted.

DimensionIntercomZendesk
GDPR compliantYesYes
Data residencyEuropean UnionEuropean Union
Security certificationsISO 27001 and SOC 2ISO 27001 and SOC 2
Free tierNoNo
Free trialYesYes
Starting priceDiffers29 EUR/month19 EUR/month
Polish interfaceDiffersNoYes
Polish-language supportNoNo
DeploymentCloudCloud
Single sign-onYesYes
Public APIYesYes
KSeF readyNoNo